HOW MUCH IS SHIPPING AND HANDLING?
Our shipping and handling is $5.95 per order. As a bonus any orders over $45 qualify for free shipping! These rates apply to US orders only. Please reach out to our customer support to find out international shipping rates.
HOW LONG DOES IT USUALLY TAKE TO RECEIVE MY ORDER?
Most of our beautiful products ship within 1-5 weeks through USPS priority mail with a tracking number. Some items will arrive even sooner, as soon as a few days! Tracking information will automatically be sent to you as soon as your package ships.
WHY DOES SHIPPING TAKE SO LONG?
Most of our products are custom-made not pre-packaged sitting in the warehouse waiting to ship. Which is why it can take up anywhere from 1-5 weeks for your order to arrive from the date the order was placed. We do apologize for any inconvenience this may cause, but we can assure you that we are working very hard to put a smile on each customer’s face :) We can’t wait for you to get your order!
DO YOU OFFER WHOLESALE DISCOUNTS ON LARGE ORDERS?
Yes, we already offer free shipping on orders over $45. This is for a very limited time! As far as product prices, we are not offering any further discounts on large orders as most of our prices are already listed at wholesale cost during our closeout sale. Some items may be an exception. For further information please contact our customer service at - alienshopsupport@tshirts.com
HOW CAN I REPLACE INCORRECT OR DAMAGED ORDERS?
Any order that is defective or damaged we will replace at no cost. Just contact us at - alienshopsupport@tshirts.com
We are here to help!
CAN I CANCEL MY ORDER?
Yes, for any questions regarding your order contact our support team at - alienshopsupport@tshirts.com , to see our complete refund policy, navigate to refund policy in the footer.
HOW LONG DOES IT TAKE TO BE REFUNDED?
Most refunds reflect in 3-5 business days.
HOW CAN I REACH ALIENATED?
Our customer support email is - alienshopsupport@tshirts.comYou can also reach out to us on our Facebook page at Alienated Co. Look for the purple alien skull!